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Workforce Development in Integrated Care: A Scoping Review Cover

Workforce Development in Integrated Care: A Scoping Review

Open Access
|Nov 2021

Figures & Tables

Table 1

Scoping Review Methods.

SCOPING REVIEW STAGEMETHODS
(1) Defined the research questions and purpose
  • The following research question was developed: What is known from the existing literature about workforce development in integrated care?

    • The scoping review focused on two concepts: (1) integrated care and (2) workforce development

    • Target audience for review: healthcare workers

    • Intended outcomes:

    • a thematic framework that represents the key concepts and contexts for education and training

    • a list of the key future research priorities.

(2) Identified relevant studies
  • Search strategy:

    • Initial limited searches were conducted in PubMed to identify relevant keywords and MeSH terms.

    • This list of terms and MeSH synonyms was developed with reference to the two concepts and applied to CINAHL and Medline databases to test for relevance.

    • Abstracts of potentially useful studies were read to identify any other relevant search terms.

    • The search also included input from a senior health science librarian.

    • A similar search strategy was used for all databases.

  • Databases searched:

    • Medline, CINAHL, EMBASE, ERIC (education, policy and theory), Cochrane, Web of Science and Scopus

  • Initial eligibility criteria:

    • Articles written in English

    • Articles published between 2013 and 2020

  • Refined inclusion and exclusion criteria:

    • Articles were included if they described an educational model or framework and key elements or competencies in health workforce training, education and integrated care.

    • Articles were excluded if they had a single disease focus, were conference abstracts, there was no full text available or were not in English.

(3) Selected studies
  • Article titles and abstracts were screened to ensure that they explicitly discussed health workforce training, education and integrated care.

  • Full articles were then screened and pilot tested, and inclusion criteria refined until they were considered fit for purpose.

  • Three authors developed and piloted a standardised full text table to calibrate and test the full text data extraction. One author extracted the data using the table, with two additional authors checking for completeness and independently screening at least 20% of full text articles [17].

(4) Charted the data
  • Extracted material included authors, year, title, country, journal, type of study (i.e., empirical/non-empirical) target workforce, skills and competencies, programme models, use of participants in the programme design, study recommendations and a summary of a perfect workforce.

(5) Collated, summarised and reported the results

[i] Notes: MeSH = Medical subject heading.

Figure 1

Literature Review Keywords and MeSH Terms.

Notes: MeSH = Medical subject heading.

Figure 2

Database Search Results.

Table 2

Characteristics of the Selected Studies (n = 62).

CHARACTERISTICTOTAL N (%)RELEVANT STUDIES
Type of study
Empirical33 (53)
Non-empirical29 (47)
Region
United States29 (47)
Europe16 (25)
United Kingdom7 (11)
Canada5 (8)
International3 (5)
Africa1 (2)
Table 3

Competencies, Themes and References.

THEMESSKILLS AND COMPETENCIESREFERENCES
1Deeper understanding of our health and social care systemsEnhance workforce understanding of and exposure to alignment of activities across both the health and social care systems[16, 33, 11]
2Deeper understanding of our health and social care systemsEnable workforce attitudes to proactively pursue depth to understand system complexity and how to access services[15, 33, 34, 11]
3Deeper understanding of our patientsSkills to construct a comprehensive understanding of individual patients’ complex needs and how these can be met within their surrounding health and social care systems[34, 3, 11, 13, 36]
4Deeper understanding of our communitiesAn understanding of how social and cultural factors affect health[4]
5Deeper understanding of our communitiesConsideration for concerns specific to vulnerable populations and their needs[34]
6Deeper understanding of our patientsSkills to actively pursue depth and continuously asking ‘why’ (rather than just ‘what’ or ‘how’) to construct a deep understanding of individual patients (their perceptions, beliefs and psychosocial context) and the system within which they interact[34, 35, 11]
7Deeper understanding of our patientsA holistic understanding of individuals’ health and wellbeing, capabilities, self-management abilities, needs, preferences and the environment in which they find themselves, including recognition that an individual’s situation is dynamic, not static and requires regular monitoring[31, 34, 35, 36]
8Deeper understanding of our patientsSkills to establish a longitudinal alliance with the patient and functional relationships with colleagues[27, 28, 31, 35, 11, 36]
9Enhanced understanding of systems and available resourcesExtensive integrated knowledge of biopsychosocial aspects of disease, systems of care and social determinants of care
10Enhanced understanding of systems and available resourcesUnderstanding how to apply knowledge of the major determinants of health given resources available, relevant health policies and system design within a community
11Caregiver involvementInvolvement of and communication with caregivers. An active approach to caregiver wellness, including understanding risk factors, recognising signs of caregiver distress, assessing caregiver needs and referring caregivers to care[16, 34, 35, 37]
12Caregiver involvementDirect provision of psychosocial care to caregivers across a spectrum of needs inclusive of bereavement[4, 34]
13Enhanced understanding of systems and available resourcesFamiliarity with local and national resources to support social needs and can connect patients and caregivers to such resources, including community-based partners[4]
14Enhanced understanding of systems and available resourcesCollaborate with community-based partners to improve patient care. Skill development to collaborate with other health providers outside specialist settings[4, 16, 33, 34, 44, 11]
15Illness preventionHealth promotion and disease prevention, including knowledge of and referral to preventative facilities and local programmes and support for lifestyle interventions[15, 37, 39, 40, 11]
16Enhanced understanding of systems and available resourcesEmbrace individuals, communities and services as partners in care[5, 33]
17A person-focused approach that considers the patient’s presenting problem and other medical issues[5, 13, 36]
18Focuses on the needs of individuals, families and communities to improve their quality of care, health outcomes and wellbeing
19Empowering patientsSupport patients in their involvement in their care by empowering them with knowledge and skills per their capabilities[5, 11, 13]
20Patient-centred and relationship-centred care[15, 5, 35]
21Interprofessional teamworkWork effectively as a member of an interprofessional team[15, 5, 33, 11, 41, 36]
22Collaborate with individuals and families to develop a personalised care plan to promote health and wellbeing that incorporates integrative approaches, including lifestyle counselling and mind–body strategies[15]
23Empowering patients and communitiesFacilitate behaviour change in individuals, families and communities to achieve ways of living that promote health, resilience, wellbeing and disease prevention[15]
24Obtain an integrative health history that includes mind–body–spirit, nutrition and use of both conventional and integrative therapies[15]
24Role modelsPractice self-care[15]
25Demonstrate basic knowledge of the major health professions, both integrative and conventional[15]
26Demonstrate skills to incorporate integrative healthcare into community settings and the healthcare system at large
Value continuous learning, become mentors, teachers and peer learners
[15, 36]
[33, 11]
27Patient centrednessPatient centredness; understanding and facilitating patients’ pathways through the care system[15, 5, 36]
28Collaborating with other providers; strong communication and collaboration skills and the ability to develop strong working relationships with team members are imperative[24, 5, 42, 43, 44]
29Health promotion and disease preventionCommunity-based health education, health promotion and disease prevention[15, 40, 45]
30Health promotion and disease preventionKnowledge of how to teach patients self-care strategies to stay healthy and how to incorporate the patient’s strengths and resources within their care plan[15, 37]
31Understanding individuals’ roles in the integrated healthcare team and the ability to articulate this role to other team members[24, 5, 36]
Table 4

Models of Training.

MODELRELEVANT STUDIES
1Scale up existing competencies among all practitioners to deliver more integrated care[15, 30, 13, 36]
2Incorporate integrated care concepts organically, so that they are fundamental to delivering care
3Create a working environment that values wellness and creates a climate of respect and work-life balance[14, 36]
4Engage faculty teaching staff who convey joy in their work and provide trainees with education around work-life balance, self-reflection and self-improvement[14]
5Embed structures to support collaboration and interprofessional learning among colleagues and professions across services, strengthening multisector relationships; multi-organisation training[33, 47, 48, 11, 36]
6Incorporate simulation-based scenarios using actors from the local community with lived experiences[49]
7Incorporate education and support for caregivers, including prevention of health problems and improving quality of life. For example, implement a weekly meeting for caregivers to discuss topics related to the experiences of the patients’ healthcare and their self-care needs[37]
8Allow more time for networking, interprofessional education and opportunities for individual service presentations and diverse attendance, including the social care and voluntary sectors[47, 50, 36]
9Case studies, exercises and simulations are encouraged to allow students to interact with the content in as realistic a venue as possible[42]
10Focus on soft skills, such as communication, teamwork and relationship building[5, 34, 13, 41]
11Focus on skills to build durable relationships with patients, other professionals and caregivers[5, 34]
12Focus on self-management promotion and skills, including the use of motivational interviewing techniques[34]
13Skills to navigate the health and social care systems and work on individualised care plans and assessments[30, 34, 47, 13]
14Ongoing mentorship[38, 51]
15Workplace training, including interprofessional education, strategies for new staff, such as providing an integrated care manual and shadowing opportunities for the new staff member to be placed with different professionals across sectors and services[51, 36]
16Workplace training, including team meetings, mutual education about workflow or processes or a review of a problematic shared case[51, 52, 41, 36]
17Short courses, such as motivational interviewing
18Understanding of primary care providers, including how to interface and refer clients[14]
19Interprofessional skill development and education for faculty and a willingness and ability for faculty to evaluate and update curriculum in line with changes within the healthcare environment[16, 53, 13, 36]
20Blended learning approaches that use discussions among participants, role play, problem-based learning and case application[15]
21Provide opportunities for students and healthcare workers to develop interpersonal and interprofessional strategies to consult, coordinate and collaborate routinely in practice[5, 28, 41]
22Create opportunities and a focus on building relationships and care pathways with organisations in the community[44, 11]
23Include opportunities for critical thinking and reflective practice and the use of case presentations and role-plays[16]
24Create opportunities for all disciplines to train, think, create and seek solutions as a unit[16, 28, 36]
25Create an environment where there is a willingness to think differently about how services are delivered to meet the changing needs and expectations of people using health and social care services[54]
26Opportunities for broader and more meaningful engagement across health and social care[54, 57]
27Incorporate and encourage innovative training and development that spans across health and social care[54, 36]
28Design clinical practice environments to support and enable continuous learning that benefits not just learners, but also patients, communities and providers[9]
29Provide opportunities for participants to gain placement experience engaging in team-based assessments and intervention strategies[24]
Table 5

Barriers/Challenges.

BARRIER/CHALLENGERELEVANT STUDIES
1Siloed competency domains and traditionally siloed health systems[18, 50, 43]
2Current curricula do not promote the acquisition of experience and skills in the community and integrated care settings[7]
3Fragmented, outdated and static curricula
4Systems that allow only limited and narrow functional relationships with colleagues[50]
5Professional training programmes do not adequately prepare clinicians to work in a collaborative and integrative setting
6A small number of professionals may receive training within a short course or generalist training programme, but this represents a limited number of professions who are field-ready after their studies
7The general nature of integrated care and learning about other services may not align with the expectations of specialty training[7, 50]
8A lack of consultant-led integrated services, restricting consultant supervision and workforce development in such services[7]
9In many training programmes, students learn the principles of primary care but are then placed in clinical environments where it is challenging to implement and practice those principles[8]
10Current curricula for higher medical trainees do not promote the acquisition of experience and skills working across services and within integrated care settings[7]
11Emphasis on using standardised clinical pathways and specialists who do not fully understand and are unable to facilitate patients’ pathways through the care system[29, 41, 51]
12Time, budget, organisational and logistic constraints and a lack of access to experts to provide training[9, 10]
13Training still relies on models that emphasise diagnosis and treatment of acute diseases
14Hospital specialists seem unaware of general practice conditions, focusing on disease treatment without considering the daily life of the patient and the existence of comorbidities[52]
15A lack of a shared system to facilitate transfer of information across settings and time constraints are major barriers to effective care transitions[52]
16Observing patients at different disease stages indirectly affected goal setting[52]
17The rigid separation of disciplines at the educational level results in a process that can lead to discontent, animosity, fragmented learning, fragmented practice and, subsequently, fragmented care[24]
18Although health and social care staff may value joint working to improve quality of care, interprofessional collaboration did not occur routinely due to organisational limitations[26]
19Employees and organisations had limited understanding of integrated care practices[48]
DOI: https://doi.org/10.5334/ijic.6004 | Journal eISSN: 1568-4156
Language: English
Submitted on: Jun 23, 2021
Accepted on: Nov 4, 2021
Published on: Nov 25, 2021
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2021 Frances Barraclough, Jennifer Smith-Merry, Viktoria Stein, Sabrina Pit, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.