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Leveraging Student Volunteers to Connect Patients with Social Risk to Resources On a Coordinated Care Platform: A Case Study with Two Endocrinology Clinics Cover

Leveraging Student Volunteers to Connect Patients with Social Risk to Resources On a Coordinated Care Platform: A Case Study with Two Endocrinology Clinics

Open Access
|Feb 2024

Figures & Tables

Figure 1

Endocrine HRSN screening and referral workflow.

Table 1

Demographics of HRSN Screening Overall, by Food Insecurity, Transportation Needs and Referral to Help Desk.

8/1/2022 – 3/26/2023MALEFEMALETOTALSMEAN AGE
Population – unique patients (% of total)*2983 (30.0%)6971 (70.0%)995556.9
Screened
(% of total)
2347 (30.2%)5424 (69.8%)7771
(78.1% of all patients)
57.2
Not Screened
(% of total)
636 (29.1%)1547 (70.8%)218456.2
Food Insecurity
(% of total)
170 (28.1%)435 (71.9%)605
(7.8% of all patients screened)
51.6
No Food Needs20424699674157.6
Transportation Needs
(% of total)
51 (24.1%)161 (75.9%)212
(2.7% of all patients screened)
55.1
No Transportation Needs22635176743957.2
Accept Referral to NCCARE360 (% of total)33 (21.9%)118 (78.1%)15150.5
Decline7920128051.1

[i] *1 patient’s sex was categorized as unknown. This individual screened negative for food insecurity and transportation needs.

Figure 2

Flow diagram of patient interactions and outcomes.

Figure 3

Graph depicting domains of patient needs and referrals made by volunteers between September 1st, 2022, and March 26th, 2023.

DOI: https://doi.org/10.5334/ijic.7633 | Journal eISSN: 1568-4156
Language: English
Submitted on: Apr 7, 2023
Accepted on: Jan 30, 2024
Published on: Feb 14, 2024
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2024 Grace Lee, Rebecca Liu, Eugenia R. McPeek Hinz, Janet Prvu Bettger, John Purakal, Susan E. Spratt, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.