Table 1
The demographic characteristics of participants.
| (N = 210) | |
|---|---|
| CHARACTERISTIC | FREQUENCIES (%) OR MEAN (SD) |
| Sex | |
| Female | 160 (66.4%) |
| Male | 81 (33.6%) |
| Professionals’ highest degree | |
| ≤College diploma | 38 (15.8%) |
| Baccalaureate degree | 148 (61.4%) |
| ≥Master’s degree | 55 (22.8%) |
| Job | |
| Community care administrators | 22 (9.1%) |
| Care coordinators | 84 (34.9%) |
| Health and social services providers | 71 (29.5%) |
| Community health champions | 64 (26.6%) |
| Experience of integrated care education | |
| Yes | 69 (28.6%) |
| No | 172 (71.4%) |
| Age | 45.42 (SD = 10.50) |
| Years of experience | 10.01 (SD = 8.82) |
Table 2
Educational needs of all integrated-care professionals.
| ITEM NO. (N = 210) | IMPORTANCE | PERFORMANCE | IMPORTANCE MINUS PERFORMANCE | PAIRED T | p | BORICH SCORE | BORICH RANK | QUADRANT IN LOCUS FOR FOCUS MODEL | ||
|---|---|---|---|---|---|---|---|---|---|---|
| MEAN ± SD | RANK | MEAN ± SD | RANK | MEAN ± SD | ||||||
| 1 | 4.22 ± 0.74 | 6 | 3.81 ± 0.84 | 3 | 0.41 ± 0.77 | 8.15 | <.001 | 1.71 | 15 | LH |
| 2 | 4.11 ± 0.80 | 15 | 3.73 ± 0.87 | 6 | 0.38 ± 0.80 | 7.38 | <.001 | 1.57 | 17 | LH |
| 3 | 4.03 ± 0.86 | 19 | 3.68 ± 0.92 | 11 | 0.35 ± 0.84 | 6.45 | <.001 | 1.41 | 19 | LL |
| 4 | 4.20 ± 0.81 | 8 | 3.81 ± 0.88 | 4 | 0.39 ± 0.81 | 7.55 | <.001 | 1.66 | 16 | LH |
| 5 | 4.35 ± 0.77 | 1 | 3.84 ± 0.99 | 1 | 0.51 ± 0.88 | 9.04 | <.001 | 2.22 | 6 | HH |
| 6 | 4.29 ± 0.80 | 3 | 3.83 ± 0.93 | 2 | 0.46 ± 0.78 | 9.03 | <.001 | 1.96 | 12 | LH |
| 7 | 4.19 ± 0.83 | 9 | 3.65 ± 0.99 | 15 | 0.54 ± 0.89 | 9.41 | <.001 | 2.26 | 4 | HL |
| 8 | 4.13 ± 0.88 | 14 | 3.70 ± 1.01 | 9 | 0.43 ± 0.86 | 7.73 | <.001 | 1.76 | 14 | LL |
| 9 | 4.16 ± 0.84 | 11 | 3.65 ± 0.99 | 14 | 0.51 ± 0.85 | 9.22 | <.001 | 2.10 | 8 | HL |
| 10 | 4.14 ± 0.84 | 13 | 3.60 ± 1.01 | 19 | 0.54 ± 0.96 | 8.71 | <.001 | 2.23 | 5 | HL |
| 11 | 4.21 ± 0.84 | 7 | 3.70 ± 0.99 | 7 | 0.51 ± 0.98 | 8.12 | <.001 | 2.15 | 7 | HL |
| 12 | 4.16 ± 0.83 | 12 | 3.66 ± 0.95 | 13 | 0.50 ± 0.85 | 9.12 | <.001 | 2.07 | 9 | HL |
| 13 | 4.24 ± 0.86 | 5 | 3.68 ± 1.04 | 12 | 0.56 ± 0.96 | 8.94 | <.001 | 2.36 | 3 | HL |
| 14 | 4.10 ± 0.88 | 16 | 3.61 ± 0.96 | 18 | 0.50 ± 0.84 | 9.18 | <.001 | 2.04 | 11 | HL |
| 15 | 4.31 ± 0.77 | 2 | 3.74 ± 1.02 | 5 | 0.57 ± 0.93 | 9.45 | <.001 | 2.45 | 2 | HH |
| 16 | 4.25 ± 0.85 | 4 | 3.62 ± 1.09 | 17 | 0.63 ± 1.07 | 9.19 | <.001 | 2.70 | 1 | HL |
| 17 | 4.07 ± 0.79 | 18 | 3.70 ± 0.93 | 8 | 0.37 ± 0.81 | 7.14 | <.001 | 1.52 | 18 | LL |
| 18 | 4.09 ± 0.82 | 17 | 3.65 ± 0.94 | 15 | 0.44 ± 0.87 | 7.78 | <.001 | 1.78 | 13 | LL |
| 19 | 4.18 ± 0.85 | 10 | 3.69 ± 1.00 | 10 | 0.49 ± 0.90 | 8.52 | <.001 | 2.07 | 10 | HL |
[i] HH: high discrepancy, high importance; HL: high discrepancy, low performance; LH: low discrepancy, high importance; LL: low discrepancy, high importance.

Figure 1
Educational needs of all integrated care professionals using the Locus for Focus Model.
Cut-off value: Importance = 4.18, difference (importance-performance) = 0.48.
Educational needs in Quadrant 1, such as no. 16 (utilizing ICT appropriately for integrated care), and no. 15 (collaboratively working with multidisciplinary professionals), were the educational needs of all integrated care professionals.
Table 3
Educational needs for community-care administrators in integrated care.
| ITEM NO. (N = 22) | IMPORTANCE | PERFORMANCE | IMPORTANCE MINUS PERFORMANCE | PAIRED T | P | BORICH SCORE | BORICH RANK | QUADRANT IN LOCUS FOR FOCUS MODEL | ||
|---|---|---|---|---|---|---|---|---|---|---|
| MEAN ± SD | RANK | MEAN ± SD | RANK | MEAN ± SD | ||||||
| 1 | 4.09 ± 0.75 | 3 | 3.68 ± 1.09 | 9 | 0.41 ± 1.01 | 1.904 | .071 | 1.67 | 3 | HH |
| 2 | 4.00 ± 0.82 | 10 | 3.59 ± 0.91 | 12 | 0.41 ± 0.80 | 2.409 | .025 | 1.64 | 4 | HH |
| 3 | 4.05 ± 0.90 | 5 | 3.55 ± 0.91 | 17 | 0.50 ± 0.91 | 2.569 | .018 | 2.02 | 1 | HH |
| 4 | 3.91 ± 0.92 | 16 | 3.55 ± 1.14 | 17 | 0.36 ± 0.79 | 2.160 | .042 | 1.42 | 7 | HL |
| 5 | 4.05 ± 0.79 | 5 | 3.77 ± 0.92 | 3 | 0.27 ± 0.83 | 1.547 | .137 | 1.10 | 15 | LH |
| 6 | 3.91 ± 0.92 | 16 | 3.59 ± 0.91 | 12 | 0.32 ± 0.65 | 2.309 | .031 | 1.24 | 11 | LL |
| 7 | 4.00 ± 0.93 | 10 | 3.77 ± 1.07 | 3 | 0.23 ± 0.61 | 1.742 | .096 | 0.91 | 19 | LH |
| 8 | 4.18 ± 0.80 | 1 | 3.73 ± 1.03 | 7 | 0.45 ± 0.86 | 2.485 | .021 | 1.90 | 2 | HH |
| 9 | 3.95 ± 0.84 | 13 | 3.59 ± 0.91 | 12 | 0.36 ± 0.66 | 2.592 | .017 | 1.44 | 5 | HL |
| 10 | 3.82 ± 0.96 | 19 | 3.50 ± 1.01 | 19 | 0.32 ± 0.65 | 2.309 | .031 | 1.21 | 12 | LL |
| 11 | 3.95 ± 0.95 | 13 | 3.59 ± 0.96 | 12 | 0.36 ± 0.79 | 2.160 | .042 | 1.44 | 5 | HL |
| 12 | 4.05 ± 0.90 | 5 | 3.77 ± 1.02 | 3 | 0.27 ± 0.63 | 2.027 | .056 | 1.10 | 15 | LH |
| 13 | 4.05 ± 0.79 | 5 | 3.77 ± 0.92 | 3 | 0.27 ± 0.77 | 1.667 | .110 | 1.10 | 15 | LH |
| 14 | 3.95 ± 0.84 | 13 | 3.68 ± 0.89 | 9 | 0.27 ± 0.63 | 2.027 | .056 | 1.08 | 18 | LL |
| 15 | 3.86 ± 0.94 | 18 | 3.50 ± 1.19 | 19 | 0.36 ± 0.90 | 1.891 | .073 | 1.40 | 8 | HL |
| 16 | 3.77 ± 0.97 | 20 | 3.59 ± 1.10 | 12 | 0.18 ± 0.66 | 1.283 | .213 | 0.69 | 20 | LL |
| 17 | 4.00 ± 0.82 | 10 | 3.68 ± 0.95 | 9 | 0.32 ± 0.78 | 1.914 | .069 | 1.27 | 10 | LH |
| 18 | 4.05 ± 0.79 | 5 | 3.73 ± 1.03 | 7 | 0.32 ± 0.78 | 1.914 | .069 | 1.29 | 9 | LH |
| 19 | 4.14 ± 0.89 | 2 | 3.86 ± 0.99 | 1 | 0.27 ± 0.77 | 1.667 | .110 | 1.13 | 13 | LH |
| 20 | 4.09 ± 0.97 | 3 | 3.82 ± 1.05 | 2 | 0.27 ± 0.77 | 1.667 | .110 | 1.12 | 14 | LH |
[i] HH: high discrepancy, high importance; HL: high discrepancy, low performance; LH: low discrepancy, high importance; LL: low discrepancy, high importance.

Figure 2
Educational needs of community-care administrators using the Locus for Focus Model.
Cut-off value: Importance = 3.99, difference (importance-performance) = 0.33.
Educational needs in Quadrant 1, such as no. 8 (building effective working relationships with other professionals working in public/private institutions) and no. 3 (developing policies relevant to integrated care based on circumstances and problems in the community), urgently address the educational needs of community-care administrators.
Table 4
Educational needs for care coordinators in integrated care.
| ITEM NO. (N = 84) | IMPORTANCE | PERFORMANCE | IMPORTANCE MINUS PERFORMANCE | PAIRED T | P | BORICH SCORE | BORICH RANK | QUADRANT IN LOCUS FOR FOCUS MODEL | ||
|---|---|---|---|---|---|---|---|---|---|---|
| MEAN ± SD | RANK | MEAN ± SD | RANK | MEAN ± SD | ||||||
| 1 | 4.05 ± 0.89 | 8 | 3.75 ± 0.94 | 5 | 0.30 | 3.85 | <.001 | 1.20 | 5 | LL |
| 2 | 4.13 ± 0.80 | 3 | 3.79 ± 0.95 | 3 | 0.35 | 3.96 | <.001 | 1.43 | 3 | LH |
| 3 | 4.07 ± 0.83 | 6 | 3.76 ± 0.90 | 4 | 0.31 | 3.73 | <.001 | 1.26 | 4 | LL |
| 4 | 4.08 ± 0.89 | 5 | 3.67 ± 0.94 | 9 | 0.42 | 5.11 | <.001 | 1.70 | 9 | HH |
| 5 | 4.08 ± 0.81 | 5 | 3.60 ± 1.08 | 13 | 0.49 | 4.42 | <.001 | 1.99 | 13 | HH |
| 6 | 4.01 ± 0.78 | 10 | 3.64 ± 0.93 | 11 | 0.37 | 3.87 | <.001 | 1.48 | 11 | HL |
| 7 | 4.21 ± 0.79 | 1 | 3.83 ± 0.92 | 1 | 0.38 | 3.98 | <.001 | 1.61 | 1 | HH |
| 8 | 4.17 ± 0.80 | 2 | 3.82 ± 0.85 | 2 | 0.35 | 4.62 | <.001 | 1.44 | 2 | LH |
| 9 | 4.11 ± 0.82 | 4 | 3.74 ± 0.87 | 6 | 0.37 | 4.90 | <.001 | 1.52 | 6 | HH |
| 10 | 4.06 ± 0.88 | 7 | 3.70 ± 0.95 | 8 | 0.36 | 3.94 | <.001 | 1.45 | 8 | LL |
| 11 | 4.07 ± 0.74 | 6 | 3.74 ± 0.87 | 6 | 0.33 | 3.99 | <.001 | 1.36 | 6 | LL |
| 12 | 4.04 ± 0.72 | 9 | 3.62 ± 0.89 | 12 | 0.42 | 5.47 | <.001 | 1.68 | 12 | HL |
| 13 | 3.99 ± 0.81 | 11 | 3.65 ± 0.90 | 10 | 0.33 | 4.07 | <.001 | 1.33 | 10 | LL |

Figure 3
Educational needs of care coordinators using the Locus for Focus Model.
Cut-off value: Importance = 4.08, difference (importance-performance) = 0.37.
Educational needs in Quadrant 1, such as no. 7 (referring to community residents with health care and social welfare needs to adequate services), no. 4 (accurately determining patients’ comprehensive needs), and no. 5 (contributing to developing care plans to meet individuals’ health and social care needs), were the urgently addressed educational needs of community-care coordinators.
Table 5
Educational needs for healthcare and social-care service providers in integrated care.
| ITEM NO. (N = 71) | IMPORTANCE | PERFORMANCE | IMPORTANCE MINUS PERFORMANCE | PAIRED T | P | BORICH SCORE | BORICH RANK | QUADRANT IN LOCUS FOR FOCUS MODEL | ||
|---|---|---|---|---|---|---|---|---|---|---|
| MEAN ± SD | RANK | MEAN ± SD | RANK | MEAN ± SD | ||||||
| 1 | 4.56 ± 0.63 | 2 | 4.01 ± 0.84 | 1 | 0.55 ± 0.79 | 5.87 | <.001 | 2.51 | 6 | LH |
| 2 | 4.55 ± 0.65 | 3 | 3.82 ± 0.95 | 11 | 0.73 ± 1.04 | 5.93 | <.001 | 3.33 | 2 | HH |
| 3 | 4.48 ± 0.73 | 6 | 3.72 ± 1.03 | 13 | 0.76 ± 1.08 | 5.96 | <.001 | 3.41 | 1 | HH |
| 4 | 4.51 ± 0.71 | 4 | 3.97 ± 0.89 | 4 | 0.54 ± 0.77 | 5.85 | <.001 | 2.41 | 7 | LH |
| 5 | 4.51 ± 0.67 | 4 | 4.00 ± 0.79 | 2 | 0.51 ± 0.77 | 5.53 | <.001 | 2.29 | 8 | LH |
| 6 | 4.37 ± 0.81 | 12 | 3.89 ± 0.98 | 8 | 0.48 ± 0.94 | 4.30 | <.001 | 2.09 | 11 | LL |
| 7 | 4.48 ± 0.71 | 6 | 4.00 ± 0.88 | 2 | 0.48 ± 0.83 | 4.89 | <.001 | 2.14 | 10 | LH |
| 8 | 4.48 ± 0.65 | 6 | 3.89 ± 0.95 | 8 | 0.59 ± 1.02 | 4.88 | <.001 | 2.65 | 5 | HH |
| 9 | 4.58 ± 0.62 | 1 | 3.97 ± 0.91 | 4 | 0.61 ± 0.80 | 6.37 | <.001 | 2.77 | 3 | HH |
| 10 | 4.46 ± 0.67 | 9 | 3.96 ± 0.80 | 6 | 0.51 ± 0.75 | 5.67 | <.001 | 2.26 | 9 | LL |
| 11 | 4.31 ± 0.77 | 13 | 3.89 ± 0.80 | 8 | 0.42 ± 0.84 | 4.24 | <.001 | 1.82 | 13 | LL |
| 12 | 4.39 ± 0.69 | 10 | 3.94 ± 0.81 | 7 | 0.45 ± 0.81 | 4.71 | <.001 | 1.98 | 12 | LL |
| 13 | 4.39 ± 0.69 | 10 | 3.77 ± 0.87 | 12 | 0.62 ± 0.80 | 6.53 | <.001 | 2.72 | 4 | HL |

Figure 4
. Educational needs of healthcare and social care service providers using the Locus for Focus Model. Cut-off value: Importance = 4.47, difference (importance-performance) = 0.56.
Educational needs in Quadrant 1, such as no. 3 (promoting local services effectively), no. 2 (planning local services based on the needs of community residents), and no. 9 (helping community residents confront emergencies/crises) were the urgently addressed educational needs of healthcare and social care service providers.
Table 6
Educational needs for community health champions in integrated care.
| ITEM NO. (N = 64) | IMPORTANCE | PERFORMANCE | IMPORTANCE MINUS PERFORMANCE | PAIRED T | P | BORICH SCORE | BORICH RANK | QUADRANT IN LOCUS FOR FOCUS MODEL | ||
|---|---|---|---|---|---|---|---|---|---|---|
| MEAN ± SD | RANK | MEAN ± SD | RANK | MEAN ± SD | ||||||
| 1 | 4.14 ± 0.77 | 1 | 3.47 ± 0.94 | 7 | 0.67 ± 0.96 | 5.597 | <.001 | 2.78 | 1 | HH |
| 2 | 3.94 ± 0.85 | 7 | 3.48 ± 0.94 | 5 | 0.45 ± 0.85 | 4.249 | <.001 | 1.78 | 7 | LL |
| 3 | 3.78 ± 0.83 | 12 | 3.33 ± 0.91 | 12 | 0.45 ± 0.94 | 3.850 | <.001 | 1.71 | 8 | LL |
| 4 | 3.92 ± 0.90 | 8 | 3.36 ± 0.98 | 11 | 0.56 ± 0.97 | 4.621 | <.001 | 2.21 | 2 | HL |
| 5 | 4.08 ± 0.88 | 2 | 3.61 ± 1.00 | 2 | 0.47 ± 1.01 | 3.722 | <.001 | 1.91 | 5 | LH |
| 6 | 3.98 ± 0.85 | 6 | 3.59 ± 0.97 | 3 | 0.39 ± 0.92 | 3.400 | .001 | 1.56 | 12 | LH |
| 7 | 4.03 ± 0.84 | 3 | 3.63 ± 0.95 | 1 | 0.41 ± 1.03 | 3.141 | .003 | 1.64 | 9 | LH |
| 8 | 4.00 ± 0.87 | 4 | 3.48 ± 0.98 | 5 | 0.52 ± 1.02 | 4.031 | <.001 | 2.06 | 4 | HH |
| 9 | 4.00 ± 0.84 | 4 | 3.47 ± 0.89 | 7 | 0.53 ± 0.94 | 4.510 | <.001 | 2.13 | 3 | HH |
| 10 | 3.86 ± 0.91 | 11 | 3.44 ± 0.97 | 10 | 0.42 ± 0.92 | 3.659 | .001 | 1.63 | 10 | LL |
| 11 | 3.91 ± 0.83 | 10 | 3.50 ± 0.89 | 4 | 0.41 ± 0.89 | 3.669 | .001 | 1.59 | 11 | LL |
| 12 | 3.92 ± 0.86 | 8 | 3.45 ± 0.92 | 9 | 0.47 ± 0.82 | 4.596 | <.001 | 1.84 | 6 | LL |

Figure 5
Educational needs of community health champions using the Locus for Focus Model. Cut-off value: Importance = 3.96, difference (importance-performance) = 0.48.
Educational needs in Quadrant 1, such as no. 1 (identifying health and social care-related problems of community residents), no. 9 (cooperating with community-based organizations/institutions for integrated care), and no. 8 (playing a leading role when designing health- and social-related business plans for community residents), were the urgently addressed educational needs of community health champions.
