
Unlocking Potential: The Potential Impact of ‘Happymakers’ in Alleviating the Labor Shortage in Dementia Care Work: The Paradigm Shift From Care to Well-Being at an Amsterdam-Based Long-Term Care Facility
By: Caroline van Dullemen, Petra Boersma and Henk Nies
References
- Spasova S, Baeten R, Vanhercke B. Challenges in long-term care in Europe. Eurohealth. 2018;24(4):7–12.
- World Health Organization. WHO regional consultation on strengthening integrated long-term care provision. WHO Europe; 2022.
- Rostgaard T, Jacobsen F, Kroger T, Peterson E. Revisiting the Nordic long-term care model. European Journal of Ageing. 2022. DOI: 10.1007/s10433-022-00703-4
- OECD. Who Cares? OECD Health Policy Studies. 2022.
- ILO and OECD. Long-term care for older people. OECD Publishing; 2019.
- European Commission. Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions on the European care strategy (COM(2022) 440 final). 2022.
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A52022DC0440 . - European Commission. Communication on the European care strategy. 2022.
- ABF Research. Prognose model Zorg & Welzijn. 2022.
- Ministerie van VWS. Nationale Dementiestrategie 2021–2030. 2020.
- Dijkman B, Roodbol P, Aho J, Achtschin-Stieger S, Andruszkiewicz A, Coffey A, Felsmann M, Klein R, Mikkonen I, Oleksiw K, Schoofs G, Soares C, Sourtzi P. European Core Competences Framework for Health and Social Care Professionals Working with Older People. ELLAN; 2016.
http://ellan.savonia.fi/ . - Kitwood TM. Dementia reconsidered: the person comes first. Buckingham: Open University Press; 1997.
- Eklund JH, Holmström IK, Kumlin T, Kaminsky E, Skoglund K, Höglande IJ, Meranius MS. “Same same or different?” A review of reviews of person-centered and patient-centered care. Patient Education and Counseling. 2019;102(1):3–11. DOI: 10.1016/j.pec.2018.08.029
- Alzheimer Nederland. Langdurige zorg voor mensen met dementie: Cijfers zorgkantoorregio’s 2017. Alzheimer Nederland; 2017.
https://media.alzheimer-nederland.nl/s3fs-public/media/2023-01/documents/AN_factsheet-langdurige-zorg_2017.pdf . - Heide I, Veer AD, Buuse S, Francke A. Dementiemonitor Mantelzorg 2020. 2020.
- The A-M. Dagelijks leven met dementie een blik achter de voordeur. Amsterdam: Thoeris; 2018.
- Malone T, Crowston K. The interdisciplinary study of coordination. ACM Computing Surveys. 1994;26:87–119. DOI: 10.1145/174666.174668
- Gittell JH. Coordinating mechanisms in care provider groups. Management Science. 2002a;48(11):1408–1426. DOI: 10.1287/mnsc.48.11.1408.268
- Gittell JH. Relational coordination. In: Kyriakidou O, Ozbilgin M, editors. Relational perspectives in organizational studies. 2006. pp. 74–94.
- Gittell JH. Relationships and resilience. Journal of Applied Behavioral Science. 2008;44(1). DOI: 10.1177/0021886307311469
- Bolton R, Logan C, Gittell JH. Revisiting Relational Coordination. The Journal of Applied Behavioral Science. 2021. DOI: 10.1177/0021886321991597
- Mackenzie CS, Peragine G. Measuring and enhancing self-efficacy. American Journal of Alzheimer’s Disease. 2003.
- McCarty EF, Drebing C. Exploring professional caregivers’ perceptions. Journal of Gerontological Nursing. 2003.
- Kutney-Lee A, McHugh MD, et al. Nursing: A Key To Patient Satisfaction. Health Affairs. 2009. DOI: 10.1377/hlthaff.28.4.w669
- Lukewich J, Martin-Misener R, Norful AA, et al. Effectiveness of registered nurses on patient outcomes in primary care. BMC Health Services Research. 2022. DOI: 10.1186/s12913-022-07866-x
- Almeida D, Figueiredo AR, Lucas P. Nurses’ Well-Being at Work. Healthcare. 2024. DOI: 10.3390/healthcare12020173
- Schleicher DJ, Watt JD, Greguras GJ. Reexamining job satisfaction-performance relationship. Journal of Applied Psychology. 2004. DOI: 10.1037/0021-9010.89.1.165
- Rajamohan S, Porock D, Chang YP. Job satisfaction and turnover. Journal of Nursing Scholarship. 2019.
- Andrade M, Miller D, Westover J. Supervisory status and job satisfaction. Journal of Tourism, Hospitality and Culinary Arts. 2021. DOI: 10.20469/ijbas.7.10001-3
- Stein KV. Developing a Competent Workforce. International Journal of Integrated Care. 2016.
- Stein KV. Integrated Care in a Changing Environment. IJIC. 2022.
- Buchanan DA, Huczynsky AA. Organizational Behaviour, 10th Edition. Harlow: Pearson Education Limited; 2019.
- Colquitt JA, Lepine JA, Wesson MJ.
Organizational Behavior . McGraw-Hill Education. 2019. - Kinicki A.
Organizational Behavior . McGraw-Hill Education. 2021. - Luthans F, et al.
Organizational Behavior . Information Age Publishing. 2021. - Robbins SP, Judge TA.
Organizational Behavior . Pearson. 2021. - Carlile PR.
Transferring, Translating, and Transforming . Organization Science. 2004. - Fisher CD.
Happiness at work . International Journal of Management Reviews. 2010. DOI: 10.1111/j.1468-2370.2009.00270.x
DOI: https://doi.org/10.5334/ijic.8579 | Journal eISSN: 1568-4156
Language: English
Submitted on: Dec 25, 2023
Accepted on: Jul 16, 2025
Published on: Jul 30, 2025
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
© 2025 Caroline van Dullemen, Petra Boersma, Henk Nies, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.