
Enhancing Volunteer Integration in Pediatric Care: Exploring Relationships, Facilitators, and Barriers
References
- Zakus JD. Resource dependency and community participation in primary health care. Soc Sci Med. 1998;46(4–5):475–94. DOI: 10.1016/S0277-9536(97)00192-5
- Nelson MLA, Saragosa M, Miller R. The third sector in integrated care: partner, provider, or both? Int J Integr Care. 2024;24(3):9:1–5. DOI: 10.5334/ijic.8149
- Goodwin N. Understanding integrated care. Int J Integr Care. 2016;16(4):6. DOI: 10.5334/ijic.2530
- National Voices. A narrative for person-centred coordinated care. London: NHS England; 2013. Available from:
https://s42139.pcdn.co/wp-content/uploads/narrative-for-person-centred-coordinated-care-1.pdf - Goehner A, Kricheldorff C, Bitzer EM. Trained volunteers to support chronically ill, multimorbid elderly between hospital and domesticity – A systematic review of one-on-one-intervention types, effects, and underlying training concepts. BMC Geriatr. 2019;19(1):126. DOI: 10.1186/s12877-019-1130-2
- Kragt D, Holtrop D. Volunteering research in Australia: A narrative review. Aust J Psychol. 2019;71(4):342–60. DOI: 10.1111/ajpy.12251
- Hotchkiss RB, Unruh L, Fottler MD. The role, measurement, and impact of volunteerism in hospitals. Nonprofit Volunt Sect Q. 2014;43(6):1111–28. DOI: 10.1177/0899764014549057
- Okun MA, Pugliese J, Rook KS. Unpacking the relation between extraversion and volunteering in later life: The role of social capital. Pers Individ Differ. 2007;42(8):1467–77. DOI: 10.1016/j.paid.2006.10.020
- Elshaug C, Metzer J. Personality attributes of volunteers and paid workers engaged in similar occupational tasks. J Soc Psychol. 2001;141(6):752–63. DOI: 10.1080/00224540109600586
- Winter V, Thomsen MK, Schreyögg J, Blankart K, Duminy L, Schoenenberger L, et al. Improving service provision: The healthcare services’ perspective. J Serv Manag Res. 2019;3(4):163–83. DOI: 10.15358/2511-8676-2019-4-163
- Rimes H, Nesbit R, Christensen RK, Brudney JL.
Exploring the dynamics of volunteer and staff interactions: From satisfaction to conflict . In: Understanding nonprofit organizations. Routledge; 2023. p. 305–20. DOI: 10.1002/nml.21277 - Studer S, von Schnurbein G. Organizational Factors Affecting Volunteers: A Literature Review on Volunteer Coordination. Voluntas. 2013;24:403–440. DOI: 10.1007/s11266-012-9268-y
- Stukas AA, Snyder M, Clary EG.
Volunteerism and community involvement: antecedents, experiences, and consequences for the person and the situation . In: Schroeder DA, Graziano WG, editors. The Oxford handbook of prosocial behavior. Oxford: Oxford University Press; 2015. DOI: 10.1093/oxfordhb/9780195399813.013.012 - Fernandes T, Matos MA. Towards a better understanding of volunteer engagement: Self-determined motivations, self-expression needs and co-creation outcomes. J Serv Theory Pract. 2023;33(7):1–27. DOI: 10.1108/JSTP-09-2022-0215
- Karam M, Brault I, Van Durme T, Macq J. Comparing interprofessional and interorganizational collaboration in healthcare: A systematic review of the qualitative research. Int J Nurs Stud. 2018;79:70–83. DOI: 10.1016/j.ijnurstu.2017.11.002
- Schot E, Tummers L, Noordegraaf M. Working on working together. A systematic review on how healthcare professionals contribute to interprofessional collaboration. J Interprof Care. 2020;34(3):332–42. DOI: 10.1080/13561820.2019.1636007
- Nuño-Solinis R, Berraondo Zabalegui I, Sauto Arce R, San Martín Rodríguez L, Toro Polanco N. Development of a questionnaire to assess interprofessional collaboration between two different care levels. Int J Integr Care. 2013;13. DOI: 10.5334/ijic.984
- Palanisamy R, Taskin N, Verville J.
Factors influencing interprofessional collaboration in healthcare environment: An empirical analysis . In: Zhao J, editor. Collaborative convergence and virtual teamwork for organizational transformation. Pennsylvania: IGI Global; 2021. pp. 60–104. DOI: 10.4018/978-1-7998-4891-2.ch004 - von Schnurbein G, Hollenstein E, Arnold N, et al. Together yet apart: Remedies for tensions between volunteers and healthcare professionals in inter-professional collaboration. Voluntas. 2023;34(2):473–85. DOI: 10.1007/s11266-022-00492-5
- López-Cabrera R, Arenas A, Medina FJ, Euwema M, Munduate L. Inside “Pandora’s Box” of solidarity: Conflicts between paid staff and volunteers in the non-profit sector. Front Psychol. 2020;11:556. DOI: 10.3389/fpsyg.2020.00556
- Tavares S, Proença T, Ferreira MR. The challenges of formal volunteering in hospitals. Health Serv Manag Res. 2022;35(2):114–26. DOI: 10.1177/09514848211010255
- Vanderstichelen S, Cohen J, Van Wesemael Y, Deliens L, Chambaere K. Perspectives on volunteer-professional collaboration in palliative care: A qualitative study among volunteers, patients, family carers, and healthcare professionals. J Pain Symptom Manage. 2019;58(2):198–207.e7. DOI: 10.1016/j.jpainsymman.2019.04.016
- Anderson C, Kirkpatrick S. Narrative interviewing. Int J Clin Pharm. 2016;38(3):631–4. DOI: 10.1007/s11096-015-0222-0
- Freeman G, Shepperd S, Robinson I, Ehrich K, Richards S. Continuity of care: Report of a scoping exercise Summer 2000 for the SDO Programme of NHS R&D. London: National Coordinating Centre for the Service Delivery and Organisation (NCCSDO); 2001.
- Arnon L, Almog-Bar M, Cnaan RA. Volunteer engageability: A conceptual framework. Nonprofit Volunt Sect Q. 2023;52(6):1633–59. DOI: 10.1177/08997640221132499
- Nesbit R, Rimes H, Christensen RK, Brudney JL. Inadvertent volunteer managers: Exploring perceptions of volunteer managers’ and volunteers’ roles in the public workplace. Rev Public Pers Adm. 2016;36(2):164–87. DOI: 10.1111/puar.12894
- Taylor T, Mallinson C, Bloch K. “Looking for a few good women”: Volunteerism as an interaction in two organizations. Nonprofit Volunt Sect Q. 2008;37(3):389–410. DOI: 10.1177/0899764007310420
- McAllum K. Meanings of organizational volunteering: Diverse volunteer pathways. Manag Commun Q. 2014;28(1):84–110. DOI: 10.1177/0893318913517237
- Bittschi B, Pennerstorfer A, Schneider U. The effect of volunteers on paid workers’ excess turnover in nonprofit and public organizations. Rev Public Pers Adm. 2019;39(2):256–75. DOI: 10.1177/0734371X17715503
- Karami F, Nasrabadi AN, Torabizadeh C, Mazaheri M, Sayadi L. The challenges of voluntary care provision for hospitalized patients with COVID-19: A qualitative study of the public volunteers’ experiences. Health Expectations. 2024;27(2):
e13998 . DOI: 10.1111/hex.13998 - Cuskelly G, Hoye R, Auld C. Working with volunteers in sport: Theory and practice. 1st ed. London: Routledge; 2006. DOI: 10.4324/9780203966822
- la Cour A. Toward a new typology of professional and voluntary care. Voluntas. 2023;34(2):463–72. DOI: 10.1007/s11266-022-00515-1
- van Bochove M, Tonkens E, Verplanke L, Roggeveen S. Reconstructing the professional domain: Boundary work of professionals and volunteers in the context of social service reform. Curr Sociol. 2018;66(3):392–411. DOI: 10.1177/0011392116677300
- Koivula UM, Karttunen SL. Volunteers in a hospital – Opportunity or threat? Exploratory study from Finland. J Health Organ Manag. 2014;28(5):674–95. DOI: 10.1108/jhom-10-2013-0218
- Hennen BK. Continuity of care in family practice. Part 1: Dimensions of continuity. J Fam Pract. 1975;2(5):371–2.
- World Health Organization. Continuity and coordination of care: a practice brief to support implementation of the WHO framework on integrated people-centred health services. Geneva: World Health Organization; 2018. Available from:
https://iris.who.int/handle/10665/274628 - Benevene P, Buonomo I, West M. The relationship between leadership behaviors and volunteer commitment: The role of volunteer satisfaction. Front Psychol. 2020;11:602466. DOI: 10.3389/fpsyg.2020.602466
- Dal Corso L, Carluccio F, Buonomo I, Benevene P, Vecina ML, West M. “I that is we, we that is I”: The mediating role of work engagement between key leadership behaviors and volunteer satisfaction. TPM Test Psychom Methodol Appl Psychol. 2019;26(4).
- Misener K, Doherty A. A case study of organizational capacity in nonprofit community sport. J Sport Manag. 2009;23(4):457–82. DOI: 10.1123/jsm.23.4.457
- Swierzy P, Wicker P, Breuer C. The impact of organizational capacity on voluntary engagement in sports clubs: A multi-level analysis. Sport Manag Rev. 2018;21(3):307–20. DOI: 10.1016/j.smr.2017.08.001
- Rogers SJ. Ten ways to work more effectively with volunteer mediators. Negotiation J. 1991;7(2):201–11. DOI: 10.1111/j.1571-9979.1991.tb00614.x
- Ljungholm L, Edin-Liljegren A, Ekstedt M, et al. What is needed for continuity of care and how can we achieve it? – Perceptions among multiprofessionals on the chronic care trajectory. BMC Health Serv Res. 2022;22:686. DOI: 10.1186/s12913-022-08023-0
- Haggerty JL, Roberge D, Freeman GK, Beaulieu C. Experienced continuity of care when patients see multiple clinicians: A qualitative metasummary. Ann Fam Med. 2013;11(3):262–71. DOI: 10.1370/afm.1499
- Eriksson A, Vulkan P, Dellve L. A case study of critical reasons behind hospital nurses turnover due to challenges across system levels. J Multidiscip Healthc. 2022;15:1213–24. DOI: 10.2147/JMDH.S363390
- Hudson S. Improving volunteer engagement in nonprofit healthcare organizations. Open J Bus Manag. 2021;9(3):1367–408. DOI: 10.4236/ojbm.2021.93074
- Holtrop D, Soo C, Gagné M, Kragt D, Dunlop PD, Luksyte A. Exploring volunteer turnover reasons, intentions, and behavior. Group Organ Manag. 2024. DOI: 10.1177/10596011241237841
- Øygarden O, Olsen E, Mikkelsen A. Changing to improve? Organizational change and change-oriented leadership in hospitals. J Health Organ Manag. 2020; Ahead-of-print. DOI: 10.1108/JHOM-09-2019-0280
- Crookes K, Saunders R, Kemp V, Gallagher O, Ghosh M, Bulsara C, et al. Nurses’ perceptions of using volunteer support in health care settings: A systematic scoping review. Int Nurs Rev. 2023;70(3):405–14. DOI: 10.1111/inr.12806
- Lebenbaum M, de Oliveira C, McKiernan J, Gagnon F, Laporte A. COVID-19 pandemic, physical distancing policies, and the non-profit sector volunteer force. Nonprofit Volunt Sect Q. 2024;53(1):274–88. DOI: 10.1177/08997640231163782
- Purwanto BM, Rostiani R. The influence of enthusiasm and personal constraints on the intention to continue volunteering in an uncertain and turbulent environment. Int Rev Public Nonprofit Mark. 2023;20:693–720. DOI: 10.1007/s12208-022-00349-z
- Retzer A, Jones J, Damery S, Ullah H, Omonijo M, Varney J, Jolly K. Retaining public health volunteers beyond COVID-19. PLoS One. 2023;18(11). DOI: 10.1371/journal.pone.0294157
- Pardoel ZE, Reijneveld SA, Lensink R, et al. Culturally adapted training for community volunteers to improve their knowledge, attitude and practice regarding non-communicable diseases in Vietnam. BMC Public Health. 2024;24:364. DOI: 10.1186/s12889-024-17938-8
- Moon YJ. Volunteer experiences of pediatric palliative care among university students: A phenomenological approach. J Hosp Palliat Care. 2022;25(3):121–32. DOI: 10.14475/jhpc.2022.25.3.121
- Yukl G, Gordon A, Taber T. A hierarchical taxonomy of leadership behavior: Integrating a half century of behavior research. J Leadersh Organ Stud. 2002;9(1):15–32. DOI: 10.1177/107179190200900102
DOI: https://doi.org/10.5334/ijic.9042 | Journal eISSN: 1568-4156
Language: English
Submitted on: Nov 20, 2024
Accepted on: May 19, 2025
Published on: Nov 12, 2025
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
© 2025 Federico De Luca, Silvia Mitidieri, Cristina Masella, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.