
Co-Creating Service Value from Data in a Public Administration Context
References
- Bertot, J., Estevez, E., & Janowski, T. (2016). Universal and contextualized public services: Digital public service innovation framework. Government Information Quarterly, 33(2), 211–222. DOI: 10.1016/j.giq.2016.05.004
- Boukamel, O., & Emery, Y. (2019). Cultural barriers to public sector innovation: Swiss specifities. Review Gestion & Management public, 6(4), 25–43. DOI: 10.3917/gmp.064.0025
- Chen, Y. G., Hsu, C. M., & Chen, Z. H. (2010). The service design strategy of manufacturing service industry. PICMET 2010 Technology Management for Global Economic Growth (pp. 1–6).
- E-Government Schweiz. (2020). E-Government-Strategie Schweiz 2020–2023. Retrieved from
https://www.egovernment.ch/de/umsetzung/e-government-strategie/ - E-Government Schweiz. (2021). Jahresberichte. Retrieved from
https://www.egovernment.ch/de/dokumentation/jahresberichte/ - European Commission. (2020). eGovernment Benchmark 2020 – EGovernment that works for the people. European Commission. Retrieved from
https://digital-strategy.ec.europa.eu/en/library/egovernment-benchmark-2020-egovernment-works-people - Gebauer, H., Ren, G., Valtakoski, A., & Reynoso, J. (2012). Service-driven manufacturing: Provision, evolution and financial impact of services in industrial firms. Journal of Service Management, 23(1), 120–136. DOI: 10.1108/09564231211209005
- Grönroos, C. (2019). Reforming public services: does service logic have anything to offer? Public Management Review, 21(5), 775–788. DOI: 10.1080/14719037.2018.1529879
- Hodgkinson, I. R., Hannibal, C., Keating, B. W., Chester Buxton, R., & Bateman, N. (2017). Toward a public service management: past, present, and future directions. Journal of Service Management, 28(5), 998–1023. DOI: 10.1108/JOSM-01-2017-0020
- Kindström, D., & Kowalkowski, C. (2014). Service innovation in product-centric firms: A multidimensional business model perspective. Journal of Business & Industrial Marketing, 29(2), 96–111. DOI: 10.1108/JBIM-08-2013-0165
- Kowalkowski, C., & Ulaga, W. (2017).
Service strategy in action: A practical guide for growing your B2B service and solution business . Service Strategy Press. - Lay, G. (2014).
Introduction . In G. Lay (Ed.), Servitization in Industry (pp. 1–20). Springer International Publishing. DOI: 10.1007/978-3-319-06935-7_1 - Lightfoot, H., Baines, T., & Smart, P. (2013). The servitization of manufacturing: A systematic literature review of interdependent trends. International Journal of Operations & Production Management, 33(11–12), 1408–1434. DOI: 10.1108/IJOPM-07-2010-0196
- Lusch, R. F., & Vargo, S. L. (2014).
Service-Dominant Logic. Premises, Perspectives, Possibilities . Cambridge: Cambridge University Press. DOI: 10.4324/9781315699035 - Mazzucato, M. (2018). Mission-Oriented Research & Innovation in the European Union. A problem-solving approach to fuel innovation-led growth. Brussels: European Commission. Retrieved from
https://ec.europa.eu/info/sites/default/files/mazzucato_report_2018.pdf - Osborne, S. P. (2018). From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? Public Management Review, 20(2), 225–231. DOI: 10.1080/14719037.2017.1350461
- Osborne, S. P., Radnor, Z., & Nasi, G. (2013). A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach. American Review of Public Administration, 43(2), 135–158. DOI: 10.1177/0275074012466935
- Osterwalder, A., Pigneur, Y., Bernarda, G., & Smith, A. (2015).
Value Proposition Design . Frankfurt, New York: Campus. - Petrescu, M. (2019). From marketing to public value: towards a theory of public service ecosystems. Public Management Review, 21(11), 1733–1752. DOI: 10.1080/14719037.2019.1619811
- Polaine, A., Løvlie, L., & Reason, B. (2013).
Service Design: From Insight to Implementation . New York: Rosenfeld. - Prestes Joly, M., Teixeira, J. G., Patricio, L., & Sangiorgi, D. (2019). Leveraging service design as a multidisciplinary approach to service innovation. Journal of Service Management, 30(6), 681–715. DOI: 10.1108/JOSM-07-2017-0178
- Radermacher, W. J. (2020).
Official Statistics 4.0. Verified Facts for People in the 21st Century . Cham: Springer. DOI: 10.1007/978-3-030-31492-7 - Rowley, J. (2007). The wisdom hierarchy: representations of the DIKW hierarchy. Journal of Information Science, 33(2), 163–180. DOI: 10.1177/0165551506070706
- Schedler, K., & Proeller, I. (2011).
New Public Management . Stuttgart: Haupt. DOI: 10.36198/9783838536385 - Sørensen, E., Bryson, J., & Crosby, B. (2021). How public leaders can promote public value through co-creation. Policy & Politics, 49(2), 267–286. DOI: 10.1332/030557321X16119271739728
- Stickdorn, M., Hormess, M. E., Lawrence, A., & Schneider, J. (2018).
This Is Service Design Doing: Applying Service Design Thinking in the Real World . A practioners’ handbook. Sebastopol: O’Reilly. - Strokosch, K., & Osborne, S. P. (2021).
Co-production from a Public Service Logic Perspective . In E. Loeffler, & T. Bovaird (Eds.), The Palgrave Handbook of Co-Production of Public Services and Outcomes (pp. 117–131). Cham: Palgrave Macmillan. DOI: 10.1007/978-3-030-53705-0_6 - Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203–220. DOI: 10.1016/S0022-4359(01)00041-0
- Torfing, J., Sørensen, E., & Røiseland, A. (2019). Transforming the public sector into an arena for co-creation: Barriers, drivers, benefits, and ways forward. Administration & Society, 51(5), 795–825. DOI: 10.1177/0095399716680057
- Trischler, J., & Charles, M. (2019). The Application of a Service Ecosystems Lens to Public Policy Analysis and Design: Exploring the Frontiers. Journal of Public Policy & Marketing, 38(1), 19–35. DOI: 10.1177/0743915618818566
- Vargo, S. L., & Lusch, R. F. (2004). Evolving to a New Dominant Logic for Marketing. Journal of Marketing, 68(1), 1–17. DOI: 10.1509/jmkg.68.1.1.24036
- Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: An extension and update of service-dominant logic. Journal of the Academy of Marketing Science, 44(1), 5–23. DOI: 10.1007/s11747-015-0456-3
- Vargo, S. L., Lusch, R. F., & Koskela-Huotari, K. (2018).
The SAGE Handbook of Service-Dominant Logic . SAGE. DOI: 10.4135/9781526470355 - Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26(3), 145–152. DOI: 10.1016/j.emj.2008.04.003
- Vestues, K., Mikalsen, M., & Monteiro, E. (2021). Using digital platforms to promote a service-oriented logic in public sector organizations: A case study. Proceedings of the 54th Hawaii International Conference on Systems Sciences. DOI: 10.24251/HICSS.2021.269
- Weber, M. (1976).
Wirtschaft und Gesellschaft . Tübingen: Mohr Siebeck. - Westrup, U. (2018). The potential of service-dominant logic as a tool for developing public sector services. International Journal of Quality and Service Sciences, 10(1), 36–48. DOI: 10.1108/IJQSS-02-2016-0013
DOI: https://doi.org/10.5334/ssas.163 | Journal eISSN: 2632-9255
Language: English
Submitted on: Oct 2, 2021
Accepted on: Apr 29, 2022
Published on: Jun 10, 2022
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
© 2022 Ulrike Baldenweg-Bölle, Jürg Meierhofer, Alexander Mertes, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.