
How to Manage Organizational Reputation when Under Attack: Learnings from the Child and Adult Protection Authorities
By: Johanna Kuenzler, Bettina Stauffer and Fritz Sager
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DOI: https://doi.org/10.5334/ssas.169 | Journal eISSN: 2632-9255
Language: English
Submitted on: Aug 13, 2022
Accepted on: Oct 12, 2022
Published on: Nov 1, 2022
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
© 2022 Johanna Kuenzler, Bettina Stauffer, Fritz Sager, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.