Authors
Richard H. Miller, Ph.D., is a dynamic leader in user experience and conversational AI. With over 20 years of experience in UX design strategy and 7 years in conversational AI, he has founded and managed four global teams, delivering user-centered design solutions to Fortune 500 organizations. At Oracle Corp., he led a team that developed the Oracle support portal, generating over $15B of in-service support revenue. Richard was at the forefront of Oracle's conversational AI deployments on Slack, Teams, and the web. He developed the Expense Assistant AI and designed Oracle's first conversational AI platform. After multiple start-ups, some successful and some not so much, he has grown his design expertise across many disciplines, platforms, toolkits, and technologies. Dr. Miller, as he is known in academic circles or when teaching, specializes in global team building, innovative UX design, Agile design, and growing the expertise of the next generations of UI leaders. Richard still gets to apply what he learned from his Ph.D. in UX design and his MBA. He is committed to excellence and innovation in design and conversational AI.
